What to do if the work platform stops? Troubleshooting work platforms

Have you rented or bought a work platform for the first time and nothing happens when you use it for the first time? This can be unsettling, but don't worry - it happens more often than you think and can usually be fixed quickly. In our work platform guide, we have put together helpful information and practical tips for you that are specifically tailored to beginners. We explain step by step how to recognize and solve typical problems - from checking the power supply to simple mechanical checks. Our easy-to-understand instructions are designed to help you work safely with your aerial work platform and continue your project without major interruptions.

5 Troubleshooting Tips

1. Check the power supply and emergency stop switch of the work platform

If your work platform is not moving, first check the following points:

1. Determine the powertrain type: Is it a battery or fuel-powered model? This will determine your next steps.
2. Is it an electric boom lift? If it is a battery-powered boom lift, make sure the battery is fully charged.
3. Is the aerial work platform fuel-powered? Check that there is enough fuel. An empty tank or a discharged battery are common reasons for failure. Some aerial work platforms need to preheat before starting; next to the start button there is a switch or button with the corresponding symbol.
4. Find the emergency stop button: Find the emergency stop button, which is usually designed as a prominent red button. It is located in an easily accessible place on the work platform, usually on the control panel of the work basket and the equipment. Make sure the emergency stop button is not activated. If it is pressed or jammed, it will cut off the power supply and prevent the work platform from operating.
5. Check the emergency stop switch position: The emergency stop switch should be in the off position, that is, it should be pulled out and not pressed in, to ensure the normal operation of the work platform.

2. Have you thought about the weight limit and overload protection?

Every aerial work platform has a weight limit, known as the basket load. The basket load is the maximum permissible weight that the aerial work platform can lift. It includes the weight of people, tools, material and other loads. Modern aerial work platforms have sensors that detect overload and prevent further travel to avoid dangerous situations such as tipping over.

3. Checking the control station and additional safety devices

If your aerial work platform is running but not controlling you, first check that you have selected the correct control station. Many aerial work platforms offer the option of being controlled from either the basket or the ground. It is important that you select the correct control station, otherwise the other control will be disabled. Additionally, most aerial work platforms have safety devices that prevent the machine from moving accidentally. This can be a foot pedal in the work basket, a button on the joystick, or a button on the ground controls. These safety devices must be activated in order for you to control the aerial work platform. Make sure you operate these safety devices correctly, otherwise the machine will not respond.

4. Inspect hydraulic and mechanical system

If the aerial work platform still does not move after the first three steps, you should visually inspect the hydraulic system. Look for obvious signs of leaks or damage to the hoses and connections.

Then check the mechanical system. Make sure that all mechanical parts such as joints and connections move freely and are not blocked or damaged. Also look for wear or damage that could hinder the movement of the aerial work platform.

If you notice any irregularities or damage during this inspection, be sure to call a professional. Never attempt to carry out repairs yourself , especially if you are not familiar with the hydraulic and mechanical system. A professional technician has the necessary knowledge and tools to fix the problem safely and effectively. As soon as you realize that a professional inspection and repair is necessary, contact a qualified aerial work platform technician.

5. When a technician is needed: the limits of troubleshooting on your own

There are certain situations where the help of a qualified aerial work platform technician is essential. If you notice any irregularities after a basic visual inspection or cannot understand why the aerial work platform is not working, you should call in a professional.

A technician is needed if:

1. Complex electrical problems exist: Electrical malfunctions that go beyond simple checks require expertise and special diagnostic tools.
2. The hydraulic system is damaged: Leaks or defects in the hydraulic system are often complicated and require professional repair.
3. Structural damage is visible: Damage to important mechanical components can compromise safety and must only be repaired by an expert.
4. The cause of the problem remains unclear: If, after a thorough visual inspection, you still cannot figure out why the work platform is not working, it is time to call a specialist.

Remember that attempting to perform complex repairs yourself can not only be dangerous, but could also void your aerial work platform warranty. A qualified technician has the expertise to repair your equipment safely and efficiently, ensuring it meets safety standards.

Special features of rented work platforms

If you have rented a boom lift and encounter problems, you should always contact the boom lift rental company first, following point 3 above. Most rental contracts have specific guidelines for dealing with technical problems or defects. The rental company usually takes responsibility for maintaining and repairing the equipment.

• No self-repairs:
  Do not attempt to make any repairs yourself, as this may violate the rental agreement, create liability issues, and may void the unit's warranty.
• Communication with the landlord:
  Inform the rental company immediately of any problems. Most rental companies offer support and technical service and will take steps to fix the problem or replace the stage.
• Document the problem: Document the problem accurately, preferably with photos, to give the landlord a clear overview of the situation. This can help diagnose and quickly fix the problem.
• Observe the rental conditions: Check the rental conditions for specific instructions or procedures in the event of a technical defect or malfunction.